Delivery ScheduleWe understand the frustration of waiting in for items to be delivered, so if you you require your goods to be delivered on a particular day please include these instructions in the delivery instructions box during checkout, If you allow 48 hrs notice we will guarantee to deliver on your required day (Monday to Friday) If we fail to deliver on time (Monday-Friday) with 48 hrs notice we will refund your delivery charges. If you require a Saturday delivery please call 0844 357 0799 to get a quote.
We try to hold all products in stock and can therefore process your order the same day for despatch within 24 hours when the order is placed before 12 noon, normally orders are despatched the same day as payment has cleared. If you require any products urgently please call 0844 357 0799 to check availability and delivery times.
We will ONLY dispatch corals and livestock on a next day delivery. This service may be suspended in the interests of the livestock if there is very cold weather forecast. On corals and livestock products you will be promted to enter your prefered delivery day. Please note we only ship corals/livestock on certain days of the week, to ensure that it can be deliverd within 24hrs.
If you place the order before 12 Noon on:
Monday livestock/corals can be delivered on Tuesday (if selected)
Tuesday livestock/corals can be delivered on Wednesday (if selected)
Wednesday livestock/corals can be delivered on Thursday (if selected)
We do not ship livestock deliveries on any other days in case the delivery is delayed, we do not want livestock sitting in a warehouse over a weekend.
All other orders will be sent by our standard delivery and should be received Monday to Friday between 8am and 6pm. If goods are not in stock you will be contacted via e-mail or phone to advise you of the delay and you will be given an option to cancel your order and your payment refunded.
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