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About Us
Reefdreams are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Reefdreams
1 Oleander Drive West Totton Hampshire SO40 8XX United Kingdom
Phone: 0844 357 0799
Fax: 02380 428925
Email: sales [at] reefdreams [dot] co [dot] uk
Stephen Waterhouse t/a Reefdreams GB 807 7705 15
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment via our secure 128bit encrypted payments system
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling
When purchasing corals, you can purchase up to 5 corals for the inclusive shipping price of £12.50. This includes insulated packaging and heat pads to ensure all corals reach you in perfect condition.
Metal halide lamps will be shipped on a next day service for £3.95.
Lighting products will normally be shipped separately to other goods.
All other goods will be shipped via the delivery service selected during checkout. If you require a next working day service please select this during checkout.
Our Economy Recorded Service is sent via Royal Mails First Class Recorded Service, please allow 1-3 working days for delivery.
The cost is based on the weight of the items and their volume. This will be automatically calulated as you add items to your cart.
A rough guide is:
Up to 0.5kg £3.99
Up to 1Kg £5.75
Up to 2Kg £7.50
Over 2Kg £8.95
Alternatively you can make an appoitment to collect your goods. Please call 0844 357 0799 to arrange an appointment. We can normally accomodate visits in evenings and at weekends only. Please do not try to visit without prior arrangement as we are currently in secured temporary premises.
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Delivery Schedule
We try to hold all products in stock and can therefore process your order the same day for despatch within 24 hours when the order is placed before 12 noon, normally orders are despatched the same day as payment has cleared. If you require any products urgently please call 0844 357 0799 to check availability and delivery times.
We will ONLY dispatch corals and livestock on a next day delivery. This service may be suspended in the interests of the livestock if there is very cold weather forecast. On corals and livestock products you will be promted to enter your prefered delivery day. Please note we only ship corals/livestock on certain days of the week, to ensure that it can be deliverd within 24hrs.
If you place the order before 12 Noon on:
Monday livestock/corals can be delivered on Tuesday (if selected)
Tuesday livestock/corals can be delivered on Wednesday (if selected)
Wednesday livestock/corals can be delivered on Thursday (if selected)
We do not ship livestock deliveries on any other days in case the delivery is delayed, we do not want livestock sitting in a warehouse over a weekend.
All other orders will be sent by our standard delivery and should be received Monday to Friday between 8am and 6pm. If goods are not in stock you will be contacted via e-mail or phone to advise you of the delay and you will be given an option to cancel your order and your payment refunded.
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges
All prices are inclusive of any VAT that is liable. |
Credit Card Security
When the order is placed at our website, you are transfered to our secure payment providers website. Your card details are not stored or received by us. |
Guarantee
If you receive any coral/livestock order in poor condition, please call us immediately and where possible take a photo of the items and then e-mail or call us on 0844 357 0799 immediately. All our corals packed in insulated packages with 48hr heatpacks so should reach you in perfect condition. Please see our acclimatisation page for details on how to acclimatise and add your new purchase to your tank.
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Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0844 357 0799 (International +44 2380 428925) or fax us on 02380 428925 or write to us at 1 Oleander Drive West Totton Hampshire SO40 8XX United Kingdom |
Privacy Policy
Reefdreams do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
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